User Agreement

This User Agreement regulates the relationship between the individual or a legal entity (hereinafter referred to as the User) on the one hand, and the portal eiriq (hereinafter referred to as eiriq) on the other hand (hereinafter jointly referred to as the Parties), in the Internet environments,

By registering and starting to use the portal eiriq, the User confirms that:

  • he has read and understood the terms of this Agreement, accepts them in full and shall comply with them

  • he has read and understood the additional conditions, accepts them in full and shall comply with them

  • he has read and agrees to the processing of his personal data in accordance with the rules set by the privacy policy.

1. Terms and Definitions

eiriq is an online trading platform created for the sale, promotion and advertising of goods (hereinafter referred to as the Portal).

Administration - SAV GRUPA SIA, company - administrator, registered in the Register of Enterprises of the Republic of Latvia with the registration number 40103934094, conducting business and administrative activities on the portal.

Account - set of data about the User, stored on the portal and necessary for the User’s identification (authentication) and provision of access to his personal data and settings.

User - person who has received access to the services provided by the portal within the framework of the stated rules.

Registration - account creation procedure.

Personal Area - specialized section of the portal, protected by special means of protection, which is providing the User access to information about orders, as well as other information related to the use of the portal.

Seller – User, which conducts activities aimed at selling goods on the portal under this Agreement.

Buyer - a User engaged in activities aimed at the purchase (purchase) of goods on the portal under this Agreement.

Goods - item intended for sale, placed on the portal in accordance with the rules.

Seller's Store - section of the portal in which all seller’s goods are collected.

Order – sales contract concluded between the seller and the buyer in accordance with the conditions specified by the seller, in particular, including the price and description of the offered goods, as well as their delivery.

Order Number - unique number assigned to the order.

Rating System (Seller’s Rating) - system of the buyer’s subjective ratings.

2. Terms of Registration

2.1. The Users of the Portal can be individuals and legal entities who can undertake obligations on their behalf.

2.2. The Users of the Portal can choose one of the following types of registration by filling out the appropriate form for each of them, where:

a) The Account is a registered account with a username (login) and password that has a Personal Area and allows making purchases, maintaining communication, returning goods and evaluating the Seller.

b) Guest Account - registration that enables only purchase of goods.

2.4. After registration, the User is not allowed to delete the data contained in the account settings, as well as to provide incomplete or false data.

2.5. The User may not have more than one registration record, except for the cases that are permitted by the Portal Administration.

2.6. The Account cannot be transferred to another User.

2.7. The Portal Administration has the right to suspend a User Account for a definite or indefinite period.

2.8. The Portal Administration is not responsible for the losses incurred as a result of Account suspension.

3. Rights and Obligations of the User

3.1. The User is liable for the provision of false information about himself on the Portal.

3.2. The User has the right to purchase goods that are published on the Portal.

3.3. The User is obliged to use the Portal in accordance with these rules.

3.4. The User is obliged to provide only the correct data about himself on the Portal.

3.5. The User agrees immediately to inform the Administration about all problems associated with the use of the Portal.

3.6. The User is entitled to request additional information about the Seller.

3.7. The User is solely responsible for maintenance of login data (login and password).

3.8. Any actions performed with the use the User’s account are deemed to be committed by the User, unless the User has proved the opposite.

3.9. The Seller is obliged to use the Buyer’s personal data only for the fulfilment of the order.

3.8. The Seller is solely responsible for the safety of the Buyer’s personal data.

3.9. The Seller has the right to request additional information from the Buyer, if it is necessary for the fulfilment of the order.

3.10. The Seller has the right not to fulfill the order if the Buyer has provided incorrect or false information.

4. Responsibility, Rights and Obligations of the Portal

4.1. The Portal Administration is not responsible for the information on the website that is provided and published by the Users, as well as for the content, availability and reliability of the information about the products.

4.2. The Portal Administration is not responsible for all kinds of disputes between the Users of the Portal, including legal proceedings and claims.

4.3. The Portal Administration under no circumstances is liable for any damage resulting from the use or inability to use the provided services.

4.4. The Portal Administration is entitled unilaterally to change the information about the goods that are published on the Portal, by informing the Users about it.

4.5. The Portal Administration is entitled unilaterally to change the terms that come into effect from the moment of their publishing on the Portal.

4.6. The Portal Administration is entitled to restrict access or to block the Users if the Users cause damage to the Portal, create various legal problems, violate laws, intellectual property rights or other agreements, and demand a penalty, compensation for the damages (lost profits and costs associated with the interrupted commercial activity).

4.7. The Portal Administration is entitled not to respond to the User’s letters, as well as to ignore requests or requirements that are contrary to legal acts, these or additional terms of the Agreement.

4.8. The Portal Administration is not a party to the agreements on the sale of goods that are concluded between the Users, and does not guarantee that the Seller and the Buyer have the right to conclude and execute the agreement.

4.9. The Portal Administration is not responsible for the behavior of the Users within the framework of the agreement or for the improper fulfillment or non-fulfillment of the terms of the order, as well as for the consequences of the actions taken by the Users and the third parties, which constitute a violation of these provisions.

In particular, the Portal Administration is not responsible for the quality, safety or legality of the Goods sold according to the order, as well as for the Sellers' ability to sell, the Buyer's solvency, reliability and accuracy of the information provided by the Users.

4.10. In accordance with the conditions specified in Annex 9, the Portal Administration may provide compensation to the Buyers who have suffered damage as a result of dishonest behavior of the Seller, but the Administration is not obliged to do that.

5. Liability of the Parties

5.1. The Parties are liable in accordance with legal acts for non-fulfillment or improper fulfillment of their obligations hereunder.

6. Terms and Procedure of Ordering

6.1. Prior to ordering, the User is obliged to read and understand all the conditions of acquisition of goods, provided by the Seller, as well as with the necessary information about the goods, including the terms and conditions of delivery, terms and procedure of return/exchange, and other information provided in the card of the goods.

6.2. When placing an Order, the User is required to provide accurate user information.

6.3. The User is personally liable for the accuracy of the specified user information. If the user information is unreliable, the Administration and the Seller are not responsible for the non-performance or improper performance of their obligations to the User under the agreement for the delivery of goods, including the failure to provide the goods, as well as for any losses incurred by the User in connection with the provision of unreliable or false user information.

6.4. The User’s failure to fulfill this obligation is the basis for the Administration’s refusal to provide assistance to the User in settling possible claims with the Seller.

6.5. In case of disagreement with the rules, offerings, and/or in case of any misunderstanding of the meaning of the instructions posted on the Portal, the User should not use the Portal for any purposes, both provided and not provided for by the Agreement.

6.6. When taking actions in the framework of the order, the User, apart from everything else, assumes any risks associated with the acquisition of goods, including those related to the quality and delivery of goods. If the Seller fails to provide the goods or provides the goods of poor quality, the User shall not have the right to make any claims to the Administration that are associated with the acquisition of such goods, and also to claim from the Administration (including through the third parties acting in the interests of the User) the compensation of funds in the framework of the order. Any claims related to the acquisition of goods are regulated between the Buyer and the Seller without the involvement of the Administration.

6.7. Having placed the order, the User concludes a sales agreement with the Seller.

6.8. Having completed the order, the User agrees that his data, specified during registration and order placement, will be transferred to the Seller for the order execution.

7. Changing/Cancellation of the Order

7.1 Functionality of the Portal does not provide for the possibility of changing the terms of the order or its cancellation. The Buyer cannot take any actions to change the order, cannot remove the goods or cancel the order.

7.2. Cancellation is not regulated by this Agreement. The User must contact the directly seller to cancel or change an order.

7.3. All actions related to the termination of the sales agreement between the buyer and the seller are regulated by the applicable law.

8. Delivery of Goods

8.1. The Seller carried out the delivery of the goods.

8.2. The Seller is responsible for the goods before the delivery to the Buyer.

13. Return/Exchange of goods

13.1. Terms, conditions and procedure for the return and exchange of goods are regulated by the law “On Protection of Consumer Rights”.

13.2. The User should directly contact the Seller who sold the goods on all matters related to the return/exchange of goods.

13.3 If the Seller does not provide a response within 5 business days, the Buyer may contact the Administration.

8. Confidentiality

8.1. The User gives permission to the Portal Administration to process and use his personal data.

8.2. The Administration shall not disclose the User’s personal data to the third parties, except for the cases that are provided for by legal acts and this Agreement.

9. Messages

9.1. By this Agreement, the User gives the Administration a permission for distribution of public messages, personal messages and messages about the work of the Portal, excluding advertising messages.

9.2. The Administration sends the User the personal messages to the e-mail specified by the User or to the self-service area, depending on the content of the message. Such messages are deemed to be received by the User after five (5) business days from the date of sending.

11. Dispute Settlement Procedure

11.1. In case of disputes arising from the use of the Portal, the User and the Administration will take all measures to resolve them on a mutually acceptable basis through negotiations.

11.2. Unless otherwise provided by the Rules, the Administration accepts the User’s claims that are sent for review in writing through the personal account or through the Portal, no later than within 5 (five) business days from the date of occurrence of the circumstances in respect of which the claim is lodged.

11.3. The Administration reviews the User’s claims only in cases when the User places an order directly on the Portal.

11.4. The Administration reviews the User’s claim within 10 (ten) business days from the date of its receipt, whereafter sends a substantive response in writing to the User’s details specified in the claim.

11.5. The Administration is entitled to refuse to accept and review the User’s claim if the User provides inaccurate user information when placing an order.

11.6. The actions of the Portal Administration and the User are regulated by legal acts.

12. Other Provisions

12.1. In all that is not expressly provided for by the Agreement, the Administration and the User are regulated by the legislation and good business practices.

12.2. The Administration reserves the right at any time:

12.2.1. unilaterally to introduce changes to the Agreement without prior notice to the User.

Changes introduced to the Agreement shall enter into force on the date of posting of new version of the Agreement on the Portal. The history of changes and additions introduced to the Agreement is contained in the annex to the Agreement;

12.2.2. to suspend or terminate the work of the Portal, subject to the placement of the relevant information on the website.



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