If you follow these guidelines, you are eligible for PayPal Buyer Protection:
If you do not receive your purchase or receive an item that is significantly different from the listing, contact our support team and we will guide you through the process of receiving a full refund (including shipping costs) through PayPal.
If you follow these guidelines, you are eligible for PayPal Seller Protection:
If a buyer opens a PayPal claim on an item you sold on Grailed, you can defend your claim with records: photos, receipts, shipping tracking, etc. PayPal will review your claim and can reimburse you for the full cost of the item plus shipping costs.
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